Feedback

Aiming to provide high service quality, we appreciate all guests comments.
Please, be so kind to fill in the feedback form below and share your opinion with us.

First name*	Last name*
E-mail*	Room*
From* 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010	To* 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Service Poor Excellent Reservation Agent Door Attendant Luggage Attendant Front office agent(check in) Telephone service Concierge Housekeeping Security Relax Centre Duty Manager Front office agent(check out)

Your comments

Metropolitan Service Line Poor Excellent Promptness of wake-up call AccuraCy of massage service Speed in delivery Accuracy of order

Your comments

Meeting facilities Poor Excellent Overall comfort Facilities offered Quality of food and beverages Friendliness of service

Your comments

Restaraunt and bars
Metropolitan restaraunt Poor Excellent Quality of food and beverages Menu variety Friendliness of service	Your comments
Met bar Poor Excellent Quality of food and beverages Menu variety Friendliness of service	Your comments
Room services Poor Excellent Quality of food and beverages Menu variety Friendliness of service	Your comments

Your guest room Poor Excellent Cleanliness Comfort Maintenance
Was your room properly supplied? No Yes	If no, which item was missing?
Was everything in good working order? No Yes	If no,which item was not working?

Other facilities Poor Excellent Business centre Gym Relax Centre Living room

Based upon your overall experience would you return to Metropolitan Hotel Sofia? No Yes

If no, why?

In general
Which is your country of origin?
How was your reservation made? Tour operator Direct Travel Agent Conference/Convention Company
What was the purpose of your trip? Vacation Business Convention/Group
If a particular member of our team was especially helpful,please let us know so that we may express our appreciation
Did you have any problems during your stay? No Yes	If yes, please specify:
Did you contact any hotel associate to solve your problem? No Yes	Who did you contact? Front desk Telephone operator Maintenance Duty Manager Metropolitan service line Security Housekeeping Concierge
Was your problem solved to your satisfaction? No Yes

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